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WoD Release - Message from J. Allen Brack

ExO

Admin
5,119
2014
1,639
Blizzard finally posted some updates and information on their forums, regarding whole this situation:

WoW Community:

I know how much everyone was looking forward to this expansion, and once you were able to get in and start having fun, all the comments I've seen indicate that this is one of our best yet. But the quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that.

The first two days of the expansion were not a great experience, with many of you facing high queues or significant gameplay problems. We worked around the clock to tackle the demand issues and technical challenges, and fortunately things started looking better on Saturday. While millions of you were able to get in and play over the weekend, with many already reaching level 100, others still ran into very lengthy queues, particularly on the highest-population realms.

To help address this, we’ve expanded the new instancing tech we used to improve queues on Saturday and we’re continuing the process of applying that to raise the capacity of all realms again. This will result in approximately double the prelaunch capacity on each realm, which should greatly reduce queue times for most realms if not eliminate queues altogether.

In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14. Things are already in a much better place than they were going into the weekend, so I hope you’ll now be able to focus on having a ton of fun with this expansion.

I also hope you'll accept my apology and keep your faith in us. The support voiced by many of you as we worked through the challenges was immensely appreciated. We're extremely grateful to be part of such a passionate community. We love World of Warcraft, and we're very proud of this expansion, so stumbling out of the gates like this was very disappointing for all of us.

On behalf of the World of Warcraft development team, as well as everyone at Blizzard, thank you all again for your patience and understanding.

See you in Draenor.

Sincerely,
J. Allen Brack
Executive Producer, World of Warcraft

Blizzard finally posted some updates and information on their forums, regarding whole this situation: Thoughts and opinions? I think it's nice to see them post the situation as it is on the forums, as well as doing this:
"In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14."
 

cliffsmits

Senior User
Superior Member
262
2014
33
Location
netherlands
they are glad to give some addtional game time but instead what they do with their money they recieve from players,
they should upgrade their deticated machines.
 

maxfun03

Verified Member
14
2014
0
To tell the truth blizzard is one of the very few companies where you ever will see an apology like that. and even in my time they gave out free play time when they saw that they screwed up so badly. for instance you will never see something like that from EA. And lastly blizzard for most of the time reacts to game problems really fast and fixes things to the best of their ability.

That is my opinion others might think differently.
 

ExO

Admin
5,119
2014
1,639
To tell the truth blizzard is one of the very few companies where you ever will see an apology like that. and even in my time they gave out free play time when they saw that they screwed up so badly. for instance you will never see something like that from EA. And lastly blizzard for most of the time reacts to game problems really fast and fixes things to the best of their ability.

That is my opinion others might think differently.

Yes exactly. I was btw never expecting, seeing such a message oh well.. it's nice either way.
 

CaptainCrutch

Veteran Member
Verified Member
30
2014
0
I think it's nice of them to give an apology. These days, gamers seem to be more and more demanding, with heightened egos and inflated self-entitlement, it's annoying, childish and utterly disappointing. For a game developer to still address those types of people, apologise for something that will always occur in varying degrees because of how MMOs run, and then give out extra time, is pretty rare and generous.
 
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